In this episode, Lalita and Kelly speak with Col. Brian Cahill, Chief of Soldier Primary Care and soon-to-be Chief Nursing Officer at Carl R. Darnall Army Medical Center in Fort Cavazos, Texas. As a colonel in the army with a 20-year career in clinical and administrative leadership roles, Brian discusses his journey from bedside nursing to completing a Masters degree in Clinical Informatics at Duke University to implementing MHS Genesis as CMIO at the Army Medical Center. He delves into the challenge of integrating new technologies in healthcare settings, the importance of a strong clinical background, and the role of team-based approaches in reducing risks and improving care. Additionally, Brian touches on some noteworthy help desk tickets, showcasing real-world issues and solutions. Join the conversation to learn how innovative approaches in technology are shaping the future of primary care, emphasizing patient safety and effective healthcare delivery.